All the items purchased from Brahmatells are shipped within 1-2 days of purchase vide the courier partner of our company. The shipping charges depend on the volume of the items and will be added to your cart when you checkout. The delivery time is 3-5 days for the areas covered by our reputed shipping partners. With every order, you will receive an email containing the details of the order placed by you. Once we ship the product(s), you will receive another email containing the shipping details and the tracking number and you can track the status at the relevant courier service website. In case of any expedited delivery request by you, additional charges will be applicable.
For overseas, it will take 7-10 business days. Business days exclude public holidays and Sundays.
If you encounter any information in our catalog or site that is inaccurate, please inform us at email@example.com .
TAXES OR HIDDEN CHARGES
There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. Our prices are all inclusive of taxes. In case there is any introit or custom charge, the same has to be bear by customer.
At Brahmatells, customer satisfaction is of utmost importance. You can cancel any order placed, provided it has not been dispatched. In this case, you need to intimate Brahmatells the Products by e-mail at firstname.lastname@example.org or call with purchasing details as soon as the purchase is done.
Brahmatells reserves the right to refuse or cancel any order placed for any product that is listed at an incorrect price. In case, you are charged, the same shall be credited to your account (whichever is used at time of purchasing the product) and duly notified by email. You must use your own credit card for credit card transactions. The liability to use a card fraudulently will be on you and the responsibility to "prove otherwise" shall be exclusively on you.
In case you received an open or unsealed package from Brahmatells shipping partners, please do not accept the shipment and intimate Brahmatells to investigate the issue. Brahmatells will replace the product without additional charges.
RETURN & REFUND POLICY
We endeavor to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer refunds on products. If you have received the damaged product or wrong product, please email us from your registered e-mail address at email@example.com by mentioning your concern. After this, we will investigate the matter in order to refund or replace the product to you. This process may take 3-4 weeks depending on the concerns received by you.
*All stones subject to delivery will be only similar in technical specifiaction and shape not in physical looks.
*Once Delivered stone will not be Refunded at all, To check them properly at the time of delivery is responsibility of the customer not portal and courier , our management will not be responsible once stone is received by customer in as promised proper condition.