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Refund Policy

Refund Policy

Refunds cannot be issued on the order of any reports under any circumstances, once it reaches the “processing” (Allocated to astrologer) stage. Customers are requested to order carefully and with full consideration. If you wish to cancel an order, please e-mail customer care team at customercare@Brahmatells.com within 1 hour from making the payment. The timelines displayed on the site are approximate. We try to adhere to them to a very large extent. However, as these reports are individual and manually generated by our astrologers, some delays are possible. We will try on the best case to deliver as soon as possible. Delays will not be considered as biases for refunds.

We do not consider refunds for incorrect data provided by the customer. We request you to please re-check all your data when entered. Brahmatells.com will not consider refund requests resulting from the incorrect data provided by you. However, if you e-mail us at customercare@Brahmatells.com within an hour of ordering the report, we will consider the changes to be made.

Any delay in the activation of subscription services will be dealt with immediately and compensated on pro-rata biases. No refunds will be issued on the return of damaged products. By ordering products on Brahmatells.com, the customer takes full responsibility for any damage caused to the product, post its delivery. In case such an order was made via the ‘cash on delivery’ mode of payment, the customer will be charged the cost of the product, as displayed on Brahmatells.com and the shipping/ customs/ courier charges or all three as applicable, if the product is returned.

The products and services offered by Brahmatells.com are not meant to replace any philosophical, emotional or medical treatment. It is offered here as a service. Brahmatells.com holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology, by the gems represented and sold on the website. On ordering the customer assumes full responsibility upon this matter. Thus, no refunds will be issued on this ground.

Any damage caused to the product while in transit, will be dealt with by Brahmatells.com and its agencies. While Brahmatells.com tries to make sure that the products displayed on the website are delivered to the customer in an as-is condition, the picture may differ slightly from the original product. The customers are advised to exercise discretion in this matter. No refunds will be issued on this bias.

Phone Advise: Please ensure that your contact number is in full coverage area and that you answer the phone when it rings. Any call once connected, will not be refunded.

All refunds will be made after deducting the transaction charges levied by the bank and/or the payment gateway, the cost of shipping or courier charges (back and forth), customs duty and / or any other charges that may have been borne by Brahmatells.com in processing and / or delivering the service, as applicable. Multiple payments against the same order will be refunded in full (without deducting transaction charges on the duplicate payments), after retaining the cost of a singular order.

STORE PRODUCTS: 


For delivery outside India:


Cancellation after placing an Order:- If a Customer has placed an order for Gemstone, Rudraksh or Yantra and he wishes to cancel the Order, then the Customer can request for cancelling the Order and request for refund within 06 hours of payment. No refund request will be entertained after expiry of 06 hours.
For Order Cancellation and Refund request, Customer needs to send an email to Info@brahmatellstore.com stating the reason for cancellation.
Store Products are delivered within 10 days outside India, from the date of submission of input details. Delivery times depend on the customs process in your country. Please contact our Customer Support for any questions.
Due to regulatory constraints, we do not accept returns of physical products once order is shipped. We take utmost care to ensure that customers are kept informed about the order process along with photographs of the products. We have multi-level inspection of the products before shipping and every effort is made to ensure that you get the product as per your expectation and product description. In case of any discrepancy, please get in touch with our Customer Support before the product is shipped.



For delivery within India:


Cancellation after placing an Order:- If a Customer has placed an order for Gemstone, Rudraksh or Yantra and he wishes to cancel the Order, then the Customer can request for cancelling the Order and request for refund within 06 hours of payment. No refund request will be entertained after expiry of 06 hours.


For Order Cancellation and Refund request, Customer needs to send an email to Info@brahmatellstore.com stating the reason for cancellation.
Store Products are delivered within 15 days within India, from the date of submission of input details.

Cancellation after delivery of Order:- After receipt of the product on delivery, and if there is any manufacturing defect of shipment damage in the product, then the Customer can request for replacement of the product within 06 hours of receipt of the product with the unboxing video without which no claim will be accepted. No replacement request will be entertained after expiry of 06 hours.

For product replacement, Customer needs to send an email to Info@brahmatellstore.com alongwith the pictures of the defect or damage and the mandatory unboxing video.

Dispute after delivery of Order:- After receipt of the product on delivery, and if there is any manufacturing defect of shipment damage in the product or any claims for quantity, then the Customer can request for replacement or raise the dispute for quantity of the product within 06 hours of receipt of the product with the unboxing video without which no claim will be accepted. No replacement or dispute request will be entertained after expiry of 06 hours.



For product replacement, Customer needs to send an email to Info@brahmatellstore.com alongwith the pictures of the defect or damage and the mandatory unboxing video.



As our products are personalized and rituals are performed on behalf of the customer, we are unable to exchange the product for any reason. In case you wish to change your product, you may contact our Customer Support before we ship the product. Customer Support will let you know of the feasibility and additional costs, if any.
All returns/upgrades are at the sole discretion and case to case decision of the Management.

ARBITRATION; INJUNCTIVE RELIEF.


Any dispute, controversy, or claim arising out of, relating to, or in connection with this Agreement shall be settled by binding arbitration in accordance with the commercial arbitration rules in the Indian Law. The arbitration shall be conducted by a single arbitrator, selected in accordance with the rules in the Indian Law, and judgement on the arbitration award may be entered in any court having jurisdiction thereof. Notwithstanding the foregoing, either party has the right to seek any interim or preliminary relief from a court of competent jurisdiction in New-Delhi in order to protect the rights of such party pending the completion of any arbitration hereunder, and both parties agree to submit to the exclusive jurisdiction of the courts of India and venue in New-Delhi for any such proceeding.




GENERAL PROVISIONS:


These Terms of Service will be governed by and construed in accordance with the laws of India without giving effect to any choice of law principles that would require the application of the laws of a different state. If for any reason a court of competent jurisdiction finds any provision or portion of these Terms of Service or Privacy Policy to be unenforceable or invalid, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law, and the remainder of the Terms of Service or Privacy Policy, as applicable, will continue in full force and effect. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by Brahmatells.com. These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter(s).